Terms and conditions
Content:
2. General provisions and Instructions
4. User account
5. Price and payment terms, reservation of ownership
7. Rights from liability for defects
8. Withdrawal from the contract
9. Submission of suggestions and complaints
10. Alternative dispute resolution with consumers
11. Final provisions
Attachments:
Attachment No.1: Sample complaint form
Attachment No.2: Sample withdrawal form
These General Terms and Conditions (“Terms”) govern the rights and obligations of You as the Buyer and Us as the Seller (or trader) within contractual relationships concluded via remote communication, specifically through the online store available at vapak.eu.
All information about the processing of your personal data can be found in our Privacy Policy available at:
/podmienky-ochrany-osobnych-udajovAs you certainly know, we communicate primarily remotely. Therefore, our Contract is also subject to the use of remote communication tools, which allow us to reach an agreement without your and our physical presence.
If any part of these Terms contradicts what we have mutually agreed upon during the ordering process on Our E-shop, the specific agreement between us will take precedence over these Terms.
1. Some Definitions
1.1. Digital content refers to anything that can be purchased on the E-shop through the conclusion of a contract for the provision of digital content and consists of data created and supplied in digital form or digital services that enable you to create, process, store, or access such data.
1.2. Price is the amount you will pay for the Goods.
1.3. Shipping Price is the amount you will pay for the delivery of the Goods, including packaging, postage, and any other fees.
1.4. Total Price is the sum of the Price and the Shipping Price, along with any other applicable costs and charges that could not be determined in advance.
1.5. VAT is value-added tax according to applicable legal regulations.
1.6. E-shop refers to our online store operated by Us at vapak.eu, where Goods can be purchased.
1.7. Invoice is the tax document issued in accordance with the VAT Act for the Total Price.
1.8. We / Us / Our refers to the company GPR spol. s r.o., Rybničná 40/E, 831 07 Bratislava, ID: 17319463, VAT ID: SK2020334899, registered in the Commercial Register of the District Court Bratislava I., section Sro, file no. 1046/B, legally referred to as the seller and/or trader. For clarity, we are not operators of an online marketplace and therefore are not subject to specific information obligations under §§ 16 and 17 of the Consumer Protection Act.
1.9. Order is your binding proposal to conclude a Purchase Agreement with Us.
1.10. Entrepreneur is a person registered in the Commercial Register, operating under a trade license or other business authorization or agricultural producer registered under a special regulation.
1.11. Consumer is a natural person who, when concluding and fulfilling a consumer contract, does not act within the scope of their business or professional activity.
1.12. Consumer Purchase Contract is a contract between a trader as seller and a Consumer as buyer, if the subject of the purchase is any movable thing, including items with digital elements, water, gas, or electricity sold in limited volume or quantity—even if the item is to be produced or made to the Consumer’s specifications.
1.13. Goods means all items that can be purchased on the E-shop.
1.14. User Account is an account created based on the data you provide, allowing storage of your information, order history, contract access, or access to and use of digital content supplied under the relevant contract.
1.15. You / Buyer means the person purchasing through our E-shop. If you enter your business ID (IČO) during the ordering process, you acknowledge that provisions of these Terms applying specifically to Entrepreneurs will apply to you, while still enjoying protection under applicable laws against unfair, misleading, or aggressive business practices.
1.16. Contract refers to the purchase agreement concluded based on a properly filled Order submitted via the E-shop and confirmed by Us. The Contract also includes contracts for the purchase of items with digital elements or for the provision of digital content. Where specific references are made to either type of contract, those specific terms apply only to that contract type.
1.17. Distance Contract is a contract concluded between a trader and a Consumer exclusively using remote communication tools without physical presence, such as through an online interface, email, phone, fax, mail, or catalogs.
1.18. Civil Code means Slovak Act No. 40/1964 Coll., as amended.
1.19. Consumer Protection Act means Slovak Act No. 108/2024 Coll. on Consumer Protection and amending certain laws.
2. General Provisions and Instructions
2.1. The purchase of Goods is only possible through the web interface of the E-shop.
2.2. When purchasing Goods, it is your obligation to provide Us with all information correctly, completely, and truthfully. The information you provide to Us when ordering Goods will be considered correct, complete, and truthful.
3. Conclusion of the Contract
3.1. A Contract with Us can only be concluded in Slovak, Czech, or English.
3.2. The Contract is concluded remotely through the E-shop. You bear the costs of using remote communication tools when concluding the Contract, but these do not increase the Total Price of the Goods and do not differ from the base rate (e.g., internet access). No additional fees will be charged by Us beyond the Total Price. By submitting an Order, you agree to the use of remote communication tools.
3.3. In order to conclude a Contract, you must create an Order proposal on the E-shop. The proposal must include the following information:
a) Information about the Goods being purchased (in the E-shop, you select Goods of interest using the "Add to cart" button);
b) Information about the Price, Shipping Price, VAT, the chosen method of payment of the Total Price, and your preferred delivery method; these details are entered while creating the Order proposal via the E-shop interface, and the Price, Shipping Price, VAT, and Total Price are generated automatically based on your selections;
c) Your identification data, necessary for us to deliver the Goods—specifically, your full name, delivery address, phone number, and email address;
d) In case of a Contract under which we are to deliver Goods to you on a recurring basis, information about how long we are to continue delivering such Goods.
3.4. During the creation of the Order proposal, you may review and modify the data at any time before submission.
3.5. After verifying the information, you submit your Order by clicking the "Order with obligation to pay" button. Before doing so, you must confirm that you have read and agree with the Terms—this is required via a checkbox. Once the button is clicked, the completed information is sent directly to Us.
3.6. We will confirm receipt of your Order as soon as possible via email to the address you provided. The confirmation will include a summary of your Order and a copy of these Terms. The Contract between you and Us is concluded at the moment of our confirmation. The Terms in effect on the date of the Order become an integral part of the Contract.
3.7. There may be instances in which we are unable to confirm your Order—typically if the Goods are unavailable or if you request a quantity exceeding our allowed limits. Information on maximum quantities is provided in advance within the E-shop. If we cannot confirm the Order, we will contact you and offer an amended proposal. The Contract is concluded only once you accept our amended offer.
3.8. If the E-shop or the Order proposal mistakenly displays an obviously incorrect Price—especially due to a technical error—we are not obliged to deliver the Goods at that Price, even if you received an Order confirmation and the Contract was already concluded. In such a case, we will contact you and send an offer to conclude a new Contract in an amended version. The new Contract is valid once you accept our new offer. If you do not accept our offer within 3 days, we reserve the right to withdraw from the original Contract. An obvious pricing error includes, for example, a Price that is significantly lower than usual or one with an incorrect digit.
3.9. Once the Contract is concluded, you are obligated to pay the Total Price.
3.10. If you have a User Account, you may place Orders through it. You are still responsible for checking the accuracy and completeness of the pre-filled information. The ordering process remains the same, but you save time by not having to re-enter your personal details.
3.11. We may offer discounts on Goods. To apply a discount, you must enter the discount information in the designated field in the Order proposal. If done correctly, the Goods will be provided at the discounted rate.
4. User Account
4.1. By registering on the E-shop, you may gain access to your User Account.
4.2. When registering your User Account, you are required to enter all information truthfully and correctly and to update it in case of any changes.
4.3. Access to your User Account is secured with a username and password. You are obliged to maintain the confidentiality of your login credentials and not share them with anyone. We are not responsible for any misuse of the login credentials.
4.4. The User Account is personal and may not be used by third parties.
4.5. We may cancel your User Account, especially if it has not been used for more than 12 months, if you withdraw from a Contract, or if you violate your obligations under the Contract.
4.6. The User Account may not be available continuously, particularly due to necessary maintenance of hardware and software infrastructure.
5. Pricing and Payment Terms, Retention of Title
5.1. The Price is always listed in the E-shop, in the Order proposal, and in the Contract. In case of discrepancies between the Price shown in the E-shop and the one in the Order proposal, the Price in the Order proposal applies, which always matches the Price in the Contract. The Order proposal will also state the Shipping Price and, if necessary, information that shipping costs will be calculated individually.
5.2. The Total Price, as defined in Section 1.4, is inclusive of VAT and any other charges required by applicable law.
5.3. We will request payment of the Total Price from you after the Contract is concluded and before the Goods are handed over. You can pay the Total Price by the following methods:
a) Online card payment – The payment is processed via the Shoptet Pay payment gateway, subject to its terms and conditions, available at:
https://www.shoptetpay.com/sk/vseobecne-obchodne-podmienky-sluzby-shoptet-pay
The Total Price is due immediately after placing the Order.b) Cash on delivery (COD) – Payment is made upon delivery of the Goods. In this case, the Total Price is payable when you receive the Goods.
5.4. The Invoice will be issued electronically after payment of the Total Price and will be sent along with the Goods to the address provided in the Order.
5.5. Ownership of the Goods passes to you only after you have paid the Total Price and the Goods have been delivered to you.
6. Delivery of Goods, Transfer of Risk of Accidental Destruction, Deterioration, and Loss of Goods
6.1. The Goods will be delivered to you by the method of your choice. You can choose from the following options:
a) Personal pickup at Packeta pick-up points;
b) Delivery via Packeta transport services.
6.2. Goods can be delivered within the European Union, depending on the availability of Packeta transport services.
6.3. We are obligated to deliver the Goods without undue delay, but no later than within 30 days from the conclusion of the Contract, unless we agree otherwise. The Goods are considered delivered at the moment you or a person designated by you receives them, or when we hand them over to a carrier appointed by you outside of the options we offered.
6.4. While fulfilling the Contract, circumstances may arise that affect the delivery date of the Goods. We will inform you by email without delay about any change to the delivery date and provide a new estimated delivery timeframe. Your right to withdraw from the Contract remains unaffected. We will also ask you whether you agree to delivery on the new date.
6.5. When receiving the Goods from the carrier, it is your responsibility to check the integrity of the packaging and immediately report any damage to both the carrier and Us. If the packaging shows signs of tampering or unauthorized opening, you are not obliged to accept the Goods.
6.6. You are obliged to accept the Goods at the agreed place and time. If you fail to do so, we will inform you by email where and for how long the Goods can be picked up. Alternatively, upon your written request (sent no later than 14 days after the failed delivery attempt), we will resend the Goods. In this case, you agree to cover all costs related to the repeated delivery. Failure to accept the Goods (except in cases under Section 6.4) does not relieve us of our delivery obligation, nor does it entitle you to withdraw from the Contract. If you do not accept the Goods within an additional grace period, we reserve the right to withdraw from the Contract due to your material breach. This withdrawal becomes effective on the date we deliver the notice to you. The withdrawal does not affect our right to compensation for actual costs incurred in the failed delivery, or for other potential damages.
6.7. If the Goods must be redelivered or delivered in a different manner due to reasons on your side, you are required to cover the associated costs. We will send the payment instructions for the additional costs to your email address provided in the Contract, and they must be paid within 14 days of receiving the email.
6.8. The risk of accidental destruction, deterioration, and loss of the Goods passes to you upon delivery. If you refuse to accept or fail to accept the Goods (except in cases under Section 6.4), the risk passes to you at the moment you could have accepted the Goods but didn’t due to reasons on your side. From that point on, you bear all consequences related to the loss, destruction, damage, or any devaluation of the Goods.
7. Liability for Defects
7.1. Introductory Provisions on Liability for Defects
7.1.1. If you are an Entrepreneur, we undertake to deliver the Goods in the agreed quality, quantity, and free of defects.
7.1.2. If you are a Consumer, we undertake to deliver the Goods in accordance with general requirements under Section 617 of the Civil Code and with the agreed characteristics under Section 616 of the Civil Code, as presented in the product descriptions on Our E-shop or promotional materials. The Goods must be defect-free. The Goods may deviate from general requirements only if we have explicitly informed you in advance and you have expressly agreed.
7.1.3. The sold Goods comply with general requirements under Section 617 of the Civil Code if:
a) They are suitable for the purposes for which goods of the same kind are usually used, taking into account legislation, technical standards, or codes of conduct, if applicable.
b) They are delivered with accessories, packaging, and instructions (including for assembly and installation) that you can reasonably expect.
c) They are delivered in the quantity, quality, and with properties—such as functionality, compatibility, safety, and durability—that are standard for such goods and as reasonably expected, considering any public declarations by us or others in the supply chain (including manufacturers, importers, or branded resellers).
We are responsible for defects present at the time of delivery within the scope of our commitment as outlined in Sections 7.1.1 and 7.1.2.
7.1.4. If you are an Entrepreneur, we are not liable for defects in the following cases:
a) If you were informed about the defects or should have known about them based on the circumstances of the Contract, and these do not conflict with the agreed properties of the Goods.
b) If defects arose after you took possession of the Goods, unless caused by our breach or if you unjustifiably refused or failed to accept the Goods.
c) If you failed to report obvious defects in time under Section 7.3.1.
d) If you failed to report hidden defects in time under Section 7.3.2.
e) For used Goods, we are not liable for defects resulting from wear and tear. For discounted Goods, we are not liable for defects for which the discount was provided.
7.1.5. If you are a Consumer, we are not liable for defects and product characteristics in the following cases:
a) You failed to report the defect within the deadlines stated in Section 7.4.1.
b) The Goods do not meet general requirements under Section 617 of the Civil Code, and we have clearly informed you of this deviation in writing, and you expressly and separately agreed to it in writing.
7.1.6. The general warranty period is 24 months, starting from the date you receive the Goods.
7.1.7. If the Goods are replaced, a new 24-month warranty period begins from the date you receive the replacement.
7.1.8. Your rights under the warranty expire if you do not claim them within the warranty period. For perishable Goods, you must file a claim by the day after purchase, otherwise your rights expire.
7.2. The Goods are considered defective if they do not comply with the agreed requirements and the general requirements described above, or if their use is restricted or prevented by the rights of third parties, including intellectual property rights. We guarantee that, at the moment the risk of accidental destruction, deterioration, or loss of the Goods passes to you (as defined in Section 6 of these Terms), the Goods are free of defects, particularly that:
a) They correspond to the description, type, quantity, and quality, and have the properties that we agreed upon with you, or—if no such agreement was made—those described in the product listing, or those reasonably expected based on the nature of the Goods;
b) They are suitable for the purposes we stated or for usual purposes of such Goods, and are functional;
c) They have the declared ability to function with hardware or software with which such Goods are typically used without requiring modification of the sold Goods, hardware, or software (compatibility), and the declared ability to function with hardware or software other than those typically used (interoperability);
d) They are delivered with all accessories and instructions if agreed upon in the Contract;
e) In the case of Goods with digital elements, the updates defined in the Contract are provided.
7.3. Conditions for Exercising the Right from Liability for Defects (Complaints) Specifically for Entrepreneurs
7.3.1. It is your obligation to notify and claim the defect without undue delay after you could have detected it, but no later than within 3 days of receiving the Goods.
7.3.2. The right arising from liability for other defects (hidden defects) must be exercised by you in the manner described in section 7.5.1. below without undue delay after you have detected the defect in the Goods, but no later than before the expiration of the warranty period.
7.3.3. If the Goods are delivered to you in a broken or damaged package or the shipment is obviously too light, we ask you not to accept such Goods from the carrier and to notify us immediately by email at eshop@vapak.eu. In case of detection of obvious defects (e.g., mechanical damage), you are obliged to file a complaint without undue delay in the manner described in section 7.5.1. below. Complaints made later due to obvious defects on the Goods, including defects resulting from incompleteness of the Goods, will not be considered.
7.3.4. The warranty applies to all defects of the Goods described in section 7.2. and/or in conflict with our commitment in section 7.1.1a. of these Terms.
7.3.5. You are not entitled to exercise the right arising from liability for defects if we are not liable for the defects pursuant to section 7.1.5. of these Terms or according to the legal regulation valid and effective at the time of conclusion of the Contract, or if you knew about the defect before receiving the Goods, or we notified you of it or an appropriate discount on the Price of the Goods was granted to you for that reason.
7.4. Conditions for Exercising the Right from Liability for Defects (Complaints) Specifically for Consumers
7.4.1. You have the right to exercise your rights arising from liability for defects occurring in the received Goods within 2 months from the discovery of the defect, but no later than 24 months from delivery. If the subject of the purchase is Goods with digital elements, where digital content is to be delivered or a digital service provided continuously during the agreed period, we are liable for any defect of the digital content or digital service that occurs or manifests during the entire agreed period, but at least for 2 years from the delivery of the Goods with digital elements.
7.4.2. If the Goods are delivered to you in a broken or damaged package or the shipment is obviously too light, we recommend that you do not accept such Goods from the carrier and immediately notify us by email at eshop@vapak.eu. If you decide to accept such shipment, it is necessary to inspect the shipment in the presence of the carrier and ensure that no items of the Goods are missing and that all items are in order. If, upon inspection of the shipment as stated above, you find that the condition or quantity of the ordered Goods does not correspond to what you ordered, we recommend you to draw up a Damage Report with the carrier or note such deficiency in the carrier's delivery protocol.
7.4.3. In case of later detection of obvious defects after receiving the Goods (e.g., mechanical damage, missing Goods or items, incorrect Goods or items), you are requested to file a complaint without undue delay in the manner described in section 7.5.1. below. Complaints made later due to obvious defects on the Goods, including defects resulting from incompleteness of the Goods, may be refused.
7.4.4. You are not entitled to exercise the right arising from liability for defects if we are not liable for the defects pursuant to section 7.1.6. of these Terms or according to the legal regulation valid and effective at the time of conclusion of the Contract.
7.4.5. You are entitled to exercise the right from liability for defects in the manner described in section 7.5.1. and within the time limit stated in section 7.4.1. of these Terms.
7.5. Exercising the Right from Liability for Defects (Complaints)
7.5.1. In case the Goods have a defect, i.e., especially if any of the conditions under section 7.1. are not met, you may notify Us of such defect and exercise your rights from liability for defects (i.e., file a complaint) by sending an email or letter to Our addresses stated in Our identification details, or in person at Our premises, the list of which is available on our website. You may also use the sample complaint form provided by Us, which is Annex No. 1 of these Terms.
7.5.2. In your notification, in which you file a complaint, please state primarily a description of the defect of the Goods and your identification details, including the email address where you wish to receive information about the handling of the complaint, and also specify which of the claims arising from liability for defects, specified in sections 7.6.3. to 7.6.8., you are exercising.
7.5.3. When filing a complaint, please also provide proof of purchase of the Goods (invoice) for the purpose of proving its purchase from Us; otherwise, We are not obliged to acknowledge your complaint.
7.5.4. The day of filing the complaint is considered to be the day of delivery of the defective Goods together with the relevant documents (according to section 7.5.3). If your submission, by which you file the complaint, is incomplete (especially illegible, unclear, incomprehensible, does not contain the required documents, etc.), We will request a written supplement of the filed complaint, mainly by email. In this case, the complaint procedure starts on the day of delivery of your supplemented submission.
7.5.5. Upon receipt of your complaint or your supplemented complaint submission, We will promptly issue a written confirmation of receipt of the complaint or confirmation of notification of the defect. The confirmation will state the shortest possible deadline determined according to section 7.6.1. in which We will remedy the claimed defect of the Goods.
7.5.6. If you do not supplement the filed complaint according to section 7.5.4. of this article without undue delay, but no later than 10 days from the date of delivery of Our request according to section 7.5.4., We will consider your submission unjustified, and if the missing information requested for the complaint handling is essential, We may decide not to deal with such incomplete complaint.
7.6. Handling of Complaints
7.6.1. Based on your choice of the method of defect removal specified in sections 7.6.3. and 7.6.4. to 7.6.8., we will remove the defect within a reasonable time needed to assess the defect and repair or replace the item, taking into account the nature of the item and the nature and severity of the defect, which shall not exceed 30 days from the day of your complaint or from the day the defect was notified. We do not provide consumer warranty according to § 626 of the Civil Code. We are not obliged to accept the method you chose if it is not possible or would cause us disproportionate costs considering the Price of the Goods and the severity of the defect.
7.6.2. Only in exceptional cases and for objective reasons may we extend the deadline for defect removal stated in the confirmation of receipt of the defect notification by the necessary time to remove the defect. We will inform you in writing about such extension.
7.6.3. If the defect can be removed by repair, you have the right to have the defect repaired free of charge, promptly, and properly at Our expense.
7.6.4. Instead of removing the defect by repair, you may request replacement of the Goods.
7.6.5. Instead of repairing the defect, We may always replace the defective Goods with defect-free Goods if this does not cause you serious difficulties.
7.6.6. After the deadline for defect removal expires, you have the right to a reasonable discount on the Price of the Goods or you may withdraw from the Contract. The same rights apply if We do not repair or replace the Goods, refuse to repair or replace the Goods because repair or replacement is not possible or would require disproportionate costs, the Goods continue to have the same defects despite repair or replacement, or if We inform you that the defect cannot be repaired or the Goods replaced within a reasonable time or without causing you serious difficulties. The discount on the purchase price must be reasonable considering the difference between the value of the sold Goods and the value the Goods would have if it were free of defects. We will pay the purchase price or the discount on the purchase price using the same method you used for the payment, unless expressly agreed otherwise. We bear all costs related to the payment.
7.6.7. You may not withdraw from the Contract according to section 7.6.6. if you contributed to the defect or if the defect is negligible. If the Contract concerns multiple Goods, you may withdraw from the Contract only with respect to the defective Goods. With respect to the other Goods, you may withdraw only if it cannot reasonably be expected that you will want to keep the other Goods without the defective Goods.
7.6.8. If the defect of the Goods cannot be removed and prevents you from properly using the Goods as defect-free Goods, you have the right to exchange the Goods or withdraw from the Contract. The same rights apply if the defects are removable but due to repeated occurrence of the defect after repair or a larger number of defects, you cannot properly use the Goods.
7.6.9. We will handle your complaint or defect notification by delivering the repaired Goods, exchanging the Goods, paying a reasonable discount on the Price of the Goods, or by a written justified refusal of liability for defects, i.e., by rejecting your complaint.
7.6.10. If you are a Consumer, exercising rights from liability for defects of the Goods is governed by § 619 et seq. of the Civil Code and the Consumer Protection Act.
7.6.11. If We refuse liability for defects or reject your complaint, you have the right to contact an accredited person, authorized person, or notified person (e.g., expert, authorized, accredited or notified person, authorized service, scientific institution, etc.) to provide you with an expert opinion or professional statement proving Our liability for defects of the Goods.
7.6.12. If you prove Our liability for defects of the Goods according to section 7.8., you may repeat the defect notification to Us, and We may not refuse this liability and will be obliged to deal with your complaint again.
7.6.13. We bear the costs related to obtaining the expert opinion or professional statement according to section 7.8. of these Terms, but you must claim them from Us no later than 2 months after handling the repeated complaint.
7.6.14. This is to properly inform you about your rights related to exercising liability for possible defects of the Goods. By concluding the Contract, you confirm that you had the opportunity to read the complaint conditions of the Goods in advance and that you understand them.
8. Withdrawal from the Contract
8.1. Withdrawal from the Contract, i.e., termination of the contractual relationship between Us and You from its inception, may occur for the reasons and in the ways stated in this article, or in other provisions of the Terms where the possibility of withdrawal is expressly stated.
8.2. If you are a Consumer, you have the right in accordance with § 20 of the Consumer Protection Act to withdraw from the Contract without giving any reason within 14 days from the day of receipt of the Goods, or conclusion of the Contract for the provision of services, or conclusion of the Contract for the supply of digital content that we provide otherwise than on a tangible medium. If the subject of the purchase is several types of Goods or delivery of several parts of the Goods, this period begins to run from the day of receipt of the last part of the Goods, and if the Contract provides for regular and repeated delivery of Goods, the period begins on the day of receipt of the first delivery. You may withdraw from the Contract by any demonstrable means (especially by sending an email or letter to Our addresses stated in Our identification details in the Terms). You may also use the sample withdrawal form provided by Us, which is Annex No. 2 to the Terms. You are entitled to withdraw from the Contract also only with respect to a specific Good or Goods if we delivered or provided multiple Goods under the Contract. The effects of withdrawal from the Contract also apply to any supplementary contract to the Contract, unless expressly agreed otherwise. Upon receipt of the withdrawal notification, we will immediately provide you by email or durable medium with Our confirmation of its receipt.
8.3. If you are a Consumer and we do not deliver the Goods to you on time, you are entitled to withdraw from the Contract without providing an additional reasonable deadline according to § 517(1) of the Civil Code if (i) we refuse to deliver the Goods to you, (ii) timely delivery was particularly important considering all circumstances of the conclusion of the Contract, (iii) you informed Us before concluding the Contract that timely delivery is particularly important.
8.4. However, even as a Consumer, you may not withdraw from the Contract if the subject of the Contract is:
a) provision of a service, if the service has been fully provided and the provision began before the withdrawal period expired with your explicit consent and you declared that you were duly informed that by consenting you lose the right to withdraw after full provision of the service, if you are obliged to pay the Price under the Contract;
b) sale of Goods whose Price depends on fluctuations in financial market prices beyond Our control and which may occur during the withdrawal period;
c) sale of alcoholic beverages whose Price was agreed upon at the time of conclusion of the Contract, where delivery can only be made after 30 days and whose Price depends on market price fluctuations beyond Our control;
d) sale of Goods made according to your specifications or produced to your measure;
e) sale of Goods subject to rapid deterioration or spoilage and Goods inseparably mixed after delivery;
f) sale of Goods sealed in a protective packaging which cannot be returned for health protection or hygiene reasons and whose protective packaging was broken after delivery;
g) sale of audio recordings, video recordings, audiovisual recordings, or software sold in a sealed packaging if the original packaging was broken after delivery;
h) sale of periodicals except for subscription contracts;
i) supply of digital content not delivered on a tangible medium and provided with your prior explicit consent before the withdrawal period expired and we informed you that you have no right to withdraw.
8.5. The withdrawal period according to Article 2 of the Terms is deemed to be observed if you send us the withdrawal notification within this period (at the latest on the last day).
8.6. In case of withdrawal from the Contract, the Price will be refunded to your bank account within 14 days from the day of receipt of the withdrawal notification, either to the account from which the payment was made or to the bank account specified in the withdrawal notification. The amount will not be refunded before you return the Goods or prove that the Goods were sent back to Us. Please return the Goods unopened.
8.7. In case of withdrawal under Article 2 of the Terms, you are obliged to send or hand over the Goods to Us or to a person authorized by Us within 14 days of withdrawal, bearing the costs of return. This does not apply if we agree to collect the Goods personally or through an authorized person. The period is met if the Goods are handed over for shipment no later than on the last day of the period. You are entitled to a refund of the shipping costs, but only up to the amount of the cheapest delivery method We offered for the delivery of the Goods.
8.8. You are liable for damage if the Goods are damaged due to handling other than necessary with regard to their nature and properties. Such damage will be charged to you after the Goods are returned and the invoice is payable within 14 days.
8.9. We are entitled to withdraw from the Contract due to stock depletion, unavailability of the Goods, or if the manufacturer, importer, or supplier discontinued production or made significant changes that made fulfillment impossible, or due to force majeure, or if despite all reasonable efforts We are unable to deliver the Goods within the deadline set by these Terms. In such cases, We will inform you without undue delay and refund the already paid total price within 14 days from the withdrawal notification. The refund will be made by the same method as your payment, unless agreed otherwise without additional fees.
8.10. We are also entitled to withdraw from the Contract if you do not take delivery of the Goods within 5 working days from the day you became obliged to take delivery.
9. Submitting Suggestions and Complaints
9.1. As a Consumer, you are entitled to submit suggestions and complaints in writing, via email to: eshop@vapak.eu.
9.2. You will be informed about the assessment of your suggestion or complaint by email sent to your email address.
9.3. The supervisory authority is primarily the Slovak Trade Inspection (SOI), SOI Inspectorate for the Bratislava Region, Prievozská 32, P.O. Box 5, 820 07 Bratislava 27, Slovak Republic.
Phone: +421 2 58272 172-3; +421 2 58272 104
Fax: +421 2 58272 170
Email: ba@soi.sk9.4. If you are not satisfied with the handling of your suggestion or complaint, you may also submit a request for inspection electronically via the platform available at: https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti/Podajte-podnet.soi
10. Alternative Dispute Resolution with Consumers
10.1. You have the right to contact Us with a request for remedy via email to: eshop@vapak.eu if you are not satisfied with the way we handled your complaint or if you believe we have violated your rights. If we respond to your request by rejecting it, or do not respond within 30 days of its submission, you have the right to submit a proposal to initiate an alternative dispute resolution procedure with an alternative dispute resolution entity ("Entity") pursuant to Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes and on Amendments and Supplements to Certain Acts, as amended (“Alternative Dispute Resolution Act”).
10.2. The Entities are authorities and authorized legal entities under § 3 of the Alternative Dispute Resolution Act. A list of these Entities is published on the website of the Ministry of Economy of the Slovak Republic:
https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-110.3. You may submit the proposal in the manner specified in § 12 of the Alternative Dispute Resolution Act.
10.4. Furthermore, you have the right to initiate out-of-court online dispute resolution through the ODR platform available at:
https://ec.europa.eu/commission/presscorner/detail/sk/IP_16_297,
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SK
11. Final Provisions
11.1. All written correspondence with you will be delivered via electronic mail. Our email address is specified with Our identification details. We will deliver correspondence to the email address you provided in the Contract, your User Account, or through which you contacted us.
11.2. The Contract may only be amended based on our written agreement. However, we are entitled to change and supplement these Terms and Conditions. Such changes will not affect already concluded Contracts, only those concluded after the effective date of the change. We will inform you about any change only if you have a User Account (so that you are aware of the change when ordering new Goods; the change does not entitle you to terminate the Contract, since no ongoing Contract exists to terminate), or if we are obliged to deliver Goods to you regularly and repeatedly under the Contract. We will send the information about the change to your email address at least 14 days before the change takes effect. If we do not receive a termination notice of the Contract for regular and repeated deliveries within 14 days of sending the change notification, the new terms shall become part of our Contract and will apply to the next delivery of Goods after the change takes effect. The notice period, should you choose to terminate, is 2 months.
11.3. In the event of force majeure or unforeseeable events (natural disasters, pandemics, operational failures, subcontractor outages, etc.), we shall not be liable for damage caused due to or in connection with such force majeure events or unforeseeable circumstances. If this situation lasts for more than 10 days, both we and you have the right to withdraw from the Contract in writing.
11.4. An inseparable part of these Terms and Conditions is the sample complaint form (Annex No. 1) and the sample withdrawal form including instructions (Annex No. 2).
11.5. The Contract, including the Terms and Conditions, is archived in electronic form by Us, but it is not accessible to you. However, you will always receive these Terms and Conditions and the Order confirmation with the summary of your Order by email, and thus you will always have access to the Contract without Our assistance. We recommend saving the Order confirmation and the Terms and Conditions.
11.6. Our activity is not subject to any codes of conduct pursuant to § 2 letter i) of the Consumer Protection Act.
11.7. These Terms and Conditions enter into force on 3 July 2025.